• Refunds & Returns We utilize the services of a third-party mail carrier, namely the United States Postal Service (USPS), for all shipments. Orders are typically processed and shipped within 5-7 business days from the date of purchase, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery. 
• Lost or Damaged Items: While we take every precaution to ensure that your order reaches you in pristine condition, we hereby declare that we are not liable for any damages or loss incurred during transit. Our responsibility for the shipment ends once it is handed over to USPS for delivery. In the event of damage or loss during transit, we recommend reaching out to USPS directly to file a claim and seek resolution. 
• Returns: Due to the nature of our products, DTS Naturals does not offer refunds or accept returns. We take great care to ensure the quality and integrity of each item we produce, and for sanitary reasons, we cannot accept returns once products have been purchased and shipped. However, if you encounter any issues with your order or have concerns about the products you’ve received, please don’t hesitate to reach out to us at 
• Refunds: Due to the unique nature of our products, we do not offer refunds. We take great care to ensure that every item leaving our facility meets our high standards of excellence. However, if you encounter any issues with your order or have concerns about the products you’ve received, please reach out to us at DTS Naturals@gmail.com 
• Exchange Policy At DTS Naturals, we strive to ensure you are satisfied with your purchase. However, please note that we do not accept returns or exchanges. If you encounter an issue with your item, we offer three options to assist you    

                    ○  Damaged Items via USPS:

                                  ▪ If your item arrives broken, please file a claim directly through USPS to resolve the issue.

                    ○  Broken Item Replacement:

                                  ▪ Email us a picture of the broken item. You will be required to pay the return shipping fee, and we will send you a fresh replacement.

                    ○  Discount on Next Purchase:

                                  ▪ Email us with details of the issue and photos. We will provide you with a special code for 25% off your next purchase.

• We appreciate your understanding and thank you for shopping with DTS Naturals
• Contact Information: If you have any questions or concerns regarding our shipping and return policy, please don’t hesitate to contact us at DTS Naturals@gmail.com Our team is here to assist you and ensure your shopping experience with us is satisfactory. By placing an order with us, you acknowledge and agree to abide by the terms outlined in this Shipping/Return Policy